The purpose of these General Terms and Conditions of Use (hereinafter the “GCU”) is to define the conditions of the access and use by any person accessing or attempting to access (hereinafter “you”, “your”) the www.rhonexpress.fr website or by using the Rhônexpress app.

The legal notices of the Website are available here. They allow you to identify the publisher of the Website (hereinafter “we”, “our”).

The Rhônexpress app is available on the Play Store and the App Store.

1. Access to the Website

The use of the Website and all or part of its content, information and services (hereinafter the “Services”) is subject to your full, complete and irrevocable acceptance of the GTCU (General Terms and Conditions of Use), as well as your acceptance of our Special Terms and Conditions relating to the protection of personal data (accessible on the Website here and our Special Terms and Conditions for the management of cookies (accessible on the Website here)

If you do not agree to be bound by the Terms and Conditions of Use, you must not access or use the Services. Any use of the Services implies acceptance of the Terms and Conditions of Use.

We may change the content and information on this Website as well as the Terms and Conditions of Use, in particular to comply with any new legislation or regulations that may be applicable or to provide a framework for improving the Services. The modified Terms and Conditions of Use will take effect from the date of their publication on this Website mentioned at the beginning of this document.

Unless otherwise required by law, your continued use of the Services will constitute your acceptance of the new Terms and Conditions of Use. We advise you to refer to them periodically and in particular each time you provide us with personal information.

Access to the Website or some of its Services may require the use of personal access codes. In this case, it is your responsibility to take the appropriate measures to ensure the secrecy of these codes. You may of course change them at any time. However, the number of attempts to access to the Website or its Services may be limited in order to prevent fraudulent use of said codes. We invite you to inform us of any fraudulent use of which you may be aware. Furthermore, in the event of non-compliance with the rules described in these Terms and Conditions of Use, we reserve the right to suspend your access.

We hereby present you a temporary, non-transferable and personal right to reproduce and represent the Website and all of its contents on the equipment you use, for the sole purpose of using the Website and its Services.

2. Services

In order to use the Services, you may be required to complete all of the fields marked for this purpose. We reserve the right to delete any record that contains incomplete or incorrect information.

By using the Services, you warrant that you will not upload, post or otherwise publish any information that is offensive, illegal or that may infringe on the rights, harm or threaten the safety of any person. You are solely responsible for the information and content that you communicate to us via the Services and you guarantee the veracity of this information and content, which you will ensure is kept up to date. In this respect, you declare and guarantee, when you communicate with us, that you are the author of the content exchanged, that you do not assume the identity of another person, that you do not use a false e-mail address and that you do not infringe our intellectual property rights or those of third parties.

In order to benefit from all the Services, you acknowledge that you have the necessary equipment and connection to access the Internet and, where applicable, mobile telecommunication networks. It is your responsibility to keep all the software necessary for the proper functioning of your equipment up to date. You are informed and acknowledge that the terms of your contracts with third parties, in particular access to providers or mobile operators, continue to apply when you access our Services. It is therefore possible that these third parties may bill you for connections (voice or data, incoming or outgoing) during your use of the Services. You will be solely responsible for any such charges. If you use a third party equipment to access our services, you warrant that you have the consent of that third party.

In particular, the Website allows you to access the following Services to:

• Inform you about the Rhônexpress service (timetables, itineraries, traffic information) and to set up SMS alerts.
• Allow you to ask us about our services, make a complaint, recover a found object;
• Allow you to access online ticket purchase services;
• Subscribe to Rhônexpress newsletters;
• Allow you to consult live flight and train information;
• Create your individual or professional account;
• Request the creation of an employee card for the airport platform;

• Provide you with online press titles;

To use the Website or the Services, you warrant that you are of legal age, or that if you are a minor, that you have the permission of a legal representative. We reserve the right to set up systems to verify these conditions.

The tickets and subscriptions that you can buy online are subject to the general terms and conditions of sales available here: https://www.rhonexpress.fr/fr_FR/conditions-generales-de-vente  

3. Availability of Website Services

We undertake to do our utmost to ensure secure access, consultation and use of the Website. The content and information published on the Website are for information purposes only.

We take every effort to ensure that the Website is accessible 24/7. However, it is possible that access to the Website may be interrupted for maintenance purposes or in cases of force majeure such as, in particular, blocking of telecommunications or electricity networks, computer hacking, etc. In addition, we make every effort to provide you with accurate information about the routes and timetables of the transport networks we operate.

Please note that the timetable display and route calculation interfaces are based, in particular, on data produced by us or on data produced by third party network operators.

When you plan a journey, you are invited to use the information available on the Website taking into account the risks associated with updating this data with any traffic disruption on the transport networks you are planning.

4. Protected rights

The content of this Website is protected by the applicable legislation, particularly in terms of intellectual property rights and competition law. 

This content includes, in particular, the architecture, the graphic charter (including colours, fonts and the graphic organisation of screens), as well as all the Information and elements available on the Website, such as texts, articles, photographs, illustrations, images, brands and logos, data, databases and all sound elements (such as voices, music or sound effects) and fixed or animated visual elements (such as graphic animations or audiovisual sequences), specific software developments and downloadable programmes.

The content is the property of the subsidiaries of the Transdev Group, our service providers or our partners. 

Any reproduction, representation, distribution and/or exploitation of all or part of the content, by any means, in any form and for any purpose whatsoever, is prohibited, except with the expressed prior written authorisation of Transdev. In any event, and subject to the forgoing the source (this Website and Transdev and/or its subsidiaries) and, where applicable, the name of the author must be clearly indicated.

Any person not complying with the applicable legal provisions is guilty of the offence of counterfeiting and is liable to the penal sanctions provided for by law, notwithstanding any other recourse by Transdev or any other entitled party.

The brands, names of products or services, domain names and the company names mentioned on this Website remain the property of their respective owners. 

The mention of links, trademarks, names, services, domain names and names of other companies does not imply any association whatsoever between us and these companies, products, services, trademarks, names or denominations.

5. Responsibility

We exclude all warranties of any kind with respect to the content of the Website, including any warranty of quality or fitness for a particular purpose. All content on the Website is provided “as is” and “as available”.

The website may contain inaccuracies or typographical errors. Changes and updates are regularly made to the Website. In this respect, We reserve the right to make any modification, rectification or change to the Website at any time.

In addition, and subject to any specific exceptions required by applicable law or regulation, we exclude all liability whatsoever for direct or indirect, incidental or consequential damages, loss of data or profits, arising out of or in connection with the use or operation of this Website and its content.

The equipment you use to connect to the Website is your sole responsibility. You must take all appropriate measures to protect your equipment and your own data, in particular from virus attacks via the Internet.

It should also be noted that the Internet and IT and telecommunications systems are not error-free and that interruptions and breakdowns may occur. We cannot provide any guarantee in this respect and cannot therefore be held liable for any damage inherent in the said use of the Internet and IT and telecommunications systems, including but not limited to:

• Poor transmission and/or reception of any data and/or information on the Internet;
• External intrusion or the presence of computer viruses;
• Failure of any receiving equipment or communication lines; and
• Any other malfunction of the Internet Network preventing the proper operation of the Site.

We cannot be held responsible in the event of legal proceedings against you:

• As a result of using the Website or any service accessible via the Internet;
• As a result of your failure to comply with the Terms and Conditions of Use.

You are solely responsible for the websites and data that you consult.

It is strictly forbidden to use this Website or any of its content for illegitimate, illicit, immoral or illegal purposes or uses and/or to illegally attempt or obtain access to or control of all or part of this Website or content.

6. Online purchases

Certain Services accessible from the Website allow you to make online purchases, in particular transport tickets. Before placing any order, you must have read and agreed to the Terms and Conditions of Use and the general or specific conditions of sale associated with the products or services concerned.

7. Hypertext links/links to third-party websites

Links on the Website may cause you to leave the Website (which you can see by reading the URL of the website in your browser). These links to third party websites are provided for your convenience only and do not imply any endorsement of such sites by us.

Third party are not under our control or that of subsidiaries of the Transdev Group, and we are in no way responsible for the content of these third party websites, the links they contain, the products or services they offer, or any changes or updates made to them. It is your responsibility to read and accept, where applicable, the terms and conditions of use of these third party sites.

The creation of any hypertext links to all or part of the Website is strictly forbidden, unless we have given you prior written authorisation. We are free to refuse such authorisation without having to justify our decision in any way whatsoever. In the event that we grant you our authorisation, it is in all cases temporary and may be withdrawn at any time by operation of law.

8. Personal data

When using the Website or providing the Services, or when using our transport networks, we may collect or process personal data about you. Access to certain Services may be subject to your consent.

In accordance with the regulatory and legislative provisions in force, you have the right to access, transfer, correct, limit and delete your personal data. You may exercise these rights at any time by sending a letter, together with a copy of proof of identity, to the following address:

Transdev Rail Rhône – Data Protection

190 rue Antoine Becquerel

69330 Meyzieu

Or by e-mail to the following e-mail address:

rhônexpress@transdev.com

If necessary, you can also send your request to the Transdev Group Data Protection Officer (DPO Group) at the following address: dataprivacy@transdev.com.

Details of this data processing are provided in the Special Conditions relating to the protection of personal data, which can be accessed here.

Cookies are small files which are deposited on your device when you browse the Website (such as the pages you have visited, the date and time of each visit, etc.) and which may be read during your future visits to the Website (hereinafter referred to as “Cookies”). Some technical Cookies are necessary for the proper functioning of the Website and your browsing, while others are subject to your prior acceptance.

For more information on the use of Cookies on the Website, we invite you to consult our Special Terms and Conditions of Cookies Management, which can be accessed at https://www.rhonexpress.fr/fr_FR/vie-privee

10. Proof, storage and archiving

In accordance with Article 1316-2 of the French Civil Code, the rules relating to the evidence admissible between us and you in the event of a dispute and their evidential value are defined below in the context of the Services. The following provisions thus constitute the proof agreement between you and us.

The electronic records kept in our electronic information systems, in compliance with the state of the art in terms of security, will be considered as proof of communications by e-mail, submission of registration forms, downloading of documents, acceptances, subscriptions to services and placing of orders. The archiving of this information and documents is carried out on a support of a nature to ensure the faithful character required by the legal provisions by force. It is agreed that in the event of any discrepancy between our electronic records and any documents in whatever format (paper, electronic, other) that you may have, our computerised records shall prevail.

11. Mediation

For any complaint, if you are a “consumer” within the meaning of the law and case law, you can contact our customer service department by using https://www.rhonexpress.fr/fr_FR/contact or by sending an email to our customer service department at sav.rhonexpress@transdev.com

If you are not satisfied with our response you your complaint, you can contact the Transdev mediator: MTV Médiation Tourisme Voyage

The mediator can be contacted directly via the Internet by downloading the contact form: www.mtv.travel and returning the completed form to the following address: MTV Médiation Tourisme Voyage - BP 80 303 - 75823 Paris Cedex 17.  No request will be accepted without prior referral to our customer service department. In the absence of an amicable settlement, you may refer to the relevant court.

12. Applicable law, competent courts

These Terms and Conditions of Use are governed by French law. The language of this agreement is French. Except in the case of mandatory legal provisions, the French courts in the jurisdiction of Nanterre shall have exclusive jurisdiction in the event of a dispute.